Shipping policy
Last updated: July 2026
Shipping Policy
All Offline Department products are made to order.
Processing Time
Orders are usually produced within:
2–5 business days
Production times may be longer during busy periods.
Shipping Times
Estimated delivery after production:
|
Region |
Delivery |
|---|---|
|
New Zealand |
2–5 business days |
|
Australia |
5–10 business days |
|
United States |
5–12 business days |
|
Canada |
7–15 business days |
|
Europe |
7–15 business days |
|
Rest of World |
7–20 business days |
Delivery times are estimates only.
Tracking
A tracking number will be emailed once your order has shipped.
Customs & Import Duties
International orders may be subject to customs duties, taxes or import fees imposed by the destination country.
These charges are the responsibility of the customer.
Incorrect Address
Customers are responsible for providing the correct shipping address.
Orders returned due to an incorrect address may require additional shipping charges.